The International Client Service Week (ICSW) is celebrated in the first week of October and this year, at the Regional Service Centre Entebbe (RSCE), we will observe the week between the 5th and 8th of October. The week focuses on the client and celebrates the importance of client service and of the people who serve and support the client daily. The Regional Service Centre Entebbe serves 20 UN Missions in Africa and is the largest service centre…
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UN Peacekeeping helps countries in conflict restore stability and lay the foundations for sustainable peace. Visit the UN Peacekeeping homepage.
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Mandate The Regional Service Centre in Entebbe (RSCE) was established in 2010 through General Assembly resolution 64/269 as part of the Global Field Support Strategy (GFSS). The overall objective of GFSS was to transform service delivery to field missions through a fundamental shift in the existing division of labour and a relocation of functions to improve responsiveness and address the needs of the field missions. The RSCE currently provides a…
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MONUSCO United Nations Organization Stabilization Mission in the Democratic Republic of the Congo UNMISS United Nations Mission in the Republic of South Sudan UNISFA United Nations Interim Security Force for Abyei MINUSCA United Nations Multidimensional Integrated Stabilization Mission in the Central African Republic UNSOS United Nations Support Office in Somalia UNSOM United Nations Assistance Mission in Somalia O SESG-GL Office of the Special…
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The Client Services Section (CSS) is responsible for embedding a client-centric culture within the RSCE, underpinned by the philosophy of “One Client Experience” – which emphasizes professionalism, consistency and standardization in client service across all service delivery channels. CSS delivers high quality, timely and cost-effective Client Support Service through the one-stop-shop approach in query management on Finance, HR, Travel and IUP…